Refund policy
Every mural is printed to order for your exact wall, so returns work a little differently from off-the-shelf products. This policy covers when we reprint or refund, and how a refund is paid back to you.
Made to order, so no change-of-mind returns
Because each mural is custom-printed for your wall size and chosen material, we cannot accept returns or exchanges once printing has started.
Please check your design, material and measurements carefully before you order. If you would like to see and feel the material first, order a free A4 sample.
Print defects and shipping damage
If your mural arrives with a printing fault, or is damaged in transit, we will reprint it or refund it — your choice.
Please contact us within 14 days of delivery and send a few clear photos of the problem and the packaging. Once we have confirmed the issue we arrange the reprint or refund straight away, at no cost to you.
Before you order
- Order a free A4 sample to check the material and colour in your own light.
- Double-check your wall width and height in centimetres.
- Review your design and material in your cart before you pay.
How refunds are paid
How your refund reaches you depends on how you paid:
- Card payments are refunded through Stripe to the original card. It usually takes a few business days for your bank to show it.
- PromptPay payments are refunded by manual bank transfer. PromptPay cannot reverse a payment automatically, so we will ask you for your bank account details and transfer the refund to you directly.
Cancelling before printing
If you need to cancel, contact us as soon as you can. If we have not yet started printing, we can cancel and refund your order in full.
Once printing has begun we can no longer cancel it, as the mural is being made specifically for you.
Something wrong with your order, or need to cancel? Contact us